Futureproof Your Locate Request Process with TicketAccess
ADVANCED FEATURES FOR MANAGING UTILITY WORKFLOWS
Managing utility damages, dig requests, and regional operations can be challenging and time demanding, but TicketAccess provides the tools needed to simplify these processes and efficiently lower your costs. With per-ticket pricing, pay only for what you use while getting all the features of a modern, highly-configurable ticketing solution.
Here are a few areas where TicketAccess can transform your operations:
Dashboards for Insightful Oversight
Efficient ticket management is vital, and TicketAccess dashboards provide real-time monitoring of tickets, from active requests to project progress. Performance Insights help teams meet deadlines, balance workloads, and monitor ticket status, while Geographical Breakdown allows for a clear view of regional data to optimize resource allocation. Comprehensive KPI Monitoring further supports data-driven decisions, ensuring continuous improvement and efficiency.
Damage Investigation
Utility damage and near-miss incidents require accurate documentation and analysis. TicketAccess’ Damage Investigation module is designed to streamline this process, helping organizations easily record, analyze, and resolve incidents. This ensures all relevant details are captured for more effective prevention strategies in the future. With a simple button click, TicketAccess makes it easy for you to report damage investigation details to the Common Ground Alliance (CGA) Damage Information Reporting Tool (DIRT) database.
Configurable Platform
With its flexible configuration, TicketAccess flexes to meet your unique needs. From custom forms to adjustable dashboards, you determine the essential data to deliver to your team.
Managing operations across diverse regions? TicketAccess offers robust configuration features that enable you to customize how you receive tickets from various OneCall Services. With this flexibility, you can define criteria for screening tickets, using detailed parameters such as ticket attributes, spatial intersections, or proximity conditions. This ensures that your ticket management aligns precisely with regional needs and regulatory requirements, making your operations more efficient and tailored to specific geographical areas.
Seamless ArcGIS Integration
Handling dig requests and utility data becomes easier with TicketAccess’ integration with Esri® ArcGIS®. This integration offers detailed geospatial insights, allowing teams to visualize asset locations and prioritize dig requests based on proximity to critical infrastructure. Automated features like custom alerts and GIS-driven ticket grouping ensure timely responses and streamlined operations, enhancing coordination between field and office teams.
Ready to take your utility management to the next level? Request a demo of TicketAccess and see how our advanced features can make a difference!